Privacy Policy

1. Personal Information We Collect

We may collect the following categories and types of Personal Information:

• Contact Information: your first and last name, mailing address, email address, and phone number;
• Other identifying information: IP address, social media usernames, passwords and other security information for authentication and access;
• Financial Information: credit card, debit card and bank account information;
• Demographic information: gender, age, employment information and salary information;
• Geolocation data;
• Internet or other electronic activity: your browsing, search, and click history;
• Commercial information: products or services purchased or viewed on our Site;
• Audio and visual information: your videos and photos; and
• Inferences drawn from the categories described above in order to create a profile about you to reflect your preferences, characteristics, behavior and attitude.

2. How We Use Personal Information

We may use your Personal Information for the following categories of use:

• Transactional Purposes: to receive, process, confirm, send and track your order, subscription or registration, communicate with you about your request, and process any subscription or registration you make to one of our Services.
• Analytical Purposes: to analyze preferences, trends and statistics.
• Marketing and Promotional Purposes: to inform you of our new products, services and offers, provide targeted advertising, run contests and promotions, and provide personalized marketing communications.
• Maintenance and Improvement of the Site and Services: to provide you with the Site and Services, handle customer service requests, and help us diagnose technical and service problems.
• Review and content creation purposes: to enable reviews of our products and to display content that you have created and allowed us to display.
• Security and Fraud Prevention: to protect the Site and services, our company, and others and to prevent fraud, theft and misconduct.
• Legal and Other Requirements: to comply with legal requirements or when necessary to provide to our lawyers, accountants or other advisors.

3. Sources of Personal Information

We may collect Personal Information from the following sources:

• We collect information directly from you, such as when you fill out a form on our Site, sign up for communications from us, or ask us to contact you.
• We collect information from our Service Providers that collect certain Personal Information from or about you on our behalf, such as analytics software used to measure traffic to the Site.
• We collect information from other third-party sources, including information you make publicly available on social media platforms.
• We collect information from you passively using tools like browser cookies, as further described below.

4. Categories of Third Parties We Share Personal Information With

Service Providers

From time to time, we may establish a business relationship with other businesses whom we believe trustworthy and who have confirmed that their privacy practices are consistent with ours (“Service Providers”). We only provide our Service Providers with the information necessary for them to perform these services on our behalf.

Our Affiliates

We may share Personal Information with businesses controlling, controlled by, or under common control with us, where such affiliates or subsidiaries are acting as our Service Provider, or where required by law.

Third Party Advertising Partners

We may share Personal Information with third parties (such as advertising networks, social media platforms, and measurement/analytics partners) to provide cross-contextual behavioral advertising, analytics, attribution, and reporting.

Corporate Transactions

If we merge, are acquired, or are sold, we may disclose or transfer Personal Information in connection with such transaction.

Compliance with Laws and Law Enforcement

We may disclose Personal Information if we believe it is necessary or appropriate in order to respond to legal requests, to protect the safety, property, or rights of our company or of any third party, or to comply with the law.

Note regarding Mobile Opt-in data: Mobile opt-in data is not sold or shared with third parties for their own marketing or commercial use.

5. Privacy Notice Specific to Mobile Messaging

We will only use information you provide when opting into mobile messaging (the “Program”) to transmit your mobile messages and respond to you, if necessary. WE DO NOT SELL, RENT, LOAN, TRADE, LEASE OR OTHERWISE TRANSFER ANY PHONE NUMBERS OR CUSTOMER INFORMATION COLLECTED THROUGH THE PROGRAM TO ANY THIRD PARTY FOR SUCH THIRD PARTY’S MARKETING PURPOSES OR OTHERWISE FOR SUCH THIRD PARTY’S OWN BENEFIT. To view our complete Mobile Messaging Terms and Conditions, please see the Terms of Use on our Site.

6. Cookies

We may use cookies and similar technologies to analyze use of and improve the Site and Services. Most web browsers are initially set up to accept cookies. You can reset your web browser to refuse all cookies or to indicate when a cookie is being sent; however, certain features of the Site or Services may not work if you delete or disable cookies.

We may use Google Analytics on the Site and Services. For more information about how to opt out of having your information used by Google Analytics, visit https://tools.google.com/dlpage/gaoptout/.

7. Session Replay Technology

We use session replay technology on our Site to collect information regarding records and tracks of your interactions with a website or application. We use session replays for quality control, customer service, fraud prevention and security, and marketing purposes.

8. ChatBot Technology

We use chatbots to help provide customer service and support. If you use our chatbot service, we will collect any information you provide to us. We will also create and store a transcript of your chat interaction with us for quality control, customer service, fraud prevention and security.

9. Advertising and Online Tracking

We may place advertisements and allow third-party companies to serve ads and collect certain information when you visit the Site. These companies may use certain information during your visits to this Site and other websites in order to provide advertisements about goods and services likely to be of interest to you. To learn more about these advertising practices or to opt out of this type of advertising, you can visit www.networkadvertising.org or www.aboutads.info/choices/.

10. Managing Your Information Preferences

You can opt out of receiving marketing e-mails from us by following the link provided at the bottom of all marketing e-mails you receive from us. You are able to opt out of receiving marketing e-mails from us; however, you cannot opt out of receiving all e-mails from us, such as e-mails about the status of your account.

11. Be Careful When You Share Information with Others

Please be aware that whenever you share information on any public area of the Site or Services, that information may be accessed by others. We cannot control and are not responsible for what such third parties may do with your information.

12. Security

We maintain physical, electronic, and procedural safeguards to help protect the confidentiality and security of information transmitted to us. However, no data transmission over the Internet or other network can be guaranteed to be 100% secure. As a result, while we strive to protect information transmitted on or through the Site or Services, we cannot and do not guarantee the security of any information you transmit on or through the Site or Services, and you do so at your own risk.

13. Links

Our Site and Services may contain links to other websites. A link to a third party’s website does not mean that we endorse it or that we are affiliated with it. You access such third-party websites or content at your own risk.

14. Children’s Privacy

The Site and Services are intended for users who are 18 years old or older. We do not knowingly collect Personal Information from children under the age of 13. If we become aware that we have inadvertently received Personal Information from a child under the age of 13, we will delete such information from our records.

15. Processing in the United States

Please be aware that your Personal Information and communications may be transferred to and maintained on servers or databases located outside your state, province, or country. If you are located outside of the United States, please be advised that we process and store all information in the United States.

16. State Privacy Disclosures (California, Nevada, and Other U.S. States)

Certain U.S. state laws provide residents with rights regarding a business’s disclosure of Personal Information to third parties. Please note that we do not disclose Personal Information to third parties for their own direct marketing purposes, and we do not sell Personal Information for monetary consideration.

17. Notice to Residents of Canada

If you are a resident of Canada, you may have certain privacy rights under Canadian privacy law, including a right to request access to your personal information and to request a correction to it if you believe it is inaccurate. Please contact us using the contact information provided below.

18. Privacy Policy Changes

We may change this Privacy Policy from time to time. If we decide to change this Privacy Policy, we will inform you by posting the revised Privacy Policy on the Site. By continuing to use the Site or Services, you are consenting to the revised Privacy Policy.

19. Contact Us

If you have any questions or concerns, or would like to submit a complaint to us, you may contact Black Tie Roofing at (817) 401-6440 or info@blacktieroofs.com.

Please print a copy of this privacy policy for your records and please check the Site frequently for any changes.